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shipping information

Free Shipping on All Ninja Items:

Promotion expires midnight EST 10/31/2014. Free Shipping is ground service via FedEx Ground to the 48 contiguous United States. All Ninja orders placed through kitchencollection.com qualify for this promotion and there is no promotional code required at checkout. Free Ground shipping will be automatically applied to Ninja Items ONLY at the time of checkout. Any remaining items in cart will be charged our everyday low shipping rates based on weight and destination. Promotion may change or be withdrawn without notice.

 

FedEx Shipping

We proudly offer FedEx Shipping Services on every order within the 48 contiguous United States! You will be able to select the shipping option that best fits your needs at checkout.


FedEx Home Delivery

FedEx Home Delivery is your choice for shipping packages up to 75 lbs. for delivery within 1 to 5 business days. What makes this service special is its residential-only delivery network, allowing you the flexibility to customize your delivery times. We even deliver on Saturdays at no extra charge. 


Delivery Times     1-5 business days within the contiguous U.S.

Service Days        Tuesday-Saturday, delivery is between 9 a.m. to 8 p.m.

Exceptions            FedEx Home Delivery cannot deliver to P.O. boxes.

 

FedEx Ground

FedEx Ground is our complete, competitively priced service that provides reliable, day-definite delivery to any business address.

 

Delivery Times      1-5 business days within the contiguous U.S.

Service Days          Monday-Friday, delivery is by end of the business day

Exceptions              FedEx Ground cannot deliver to P.O. boxes

 

FedEx Express Saver

When you have more time, FedEx Express Saver will get your shipment delivered in just three days every time, regardless of destination. Save money without sacrificing service and reliability. Your packages will arrive by 4:30 p.m. to businesses and by 8 p.m. to residences with delivery and payment options to meet all your requirements.

 

Delivery Times      3 business days within the contiguous U.S.

Service Days         Monday-Friday, delivery to businesses by 4:30 p.m. and to residences by 8 p.m.

 

FedEx 2Day

Whether you are shipping to a business or to a home, FedEx 2Day is the choice when overnight delivery is not needed. You can still count on the day and time your shipment arrives, and choose from a suite of options to meet your needs. With FedEx 2Day A.M., you can also count on a cost-effective solution that offers morning delivery by 10:30 a.m. to most areas.

 

Delivery Times      2 business days within the contiguous U.S.

Service Days         Monday-Friday, delivery to businesses by 4:30 p.m. and to residences by 8 p.m.

 

 

FedEx Standard or Priority Overnight

With FedEx Priority Overnight, your shipment will arrive by 10:30 a.m. to most U.S. addresses. Have a little more time? Choose FedEx Standard Overnight for delivery by 3 p.m. to most addresses, and by 8 p.m. to residences.

 

Delivery Times     Next-business-day delivery within the contiguous U.S

Service Days        Monday-Friday, Standard delivery by 3 p.m. or 4:30 p.m. to rural areas and Priority delivery by 10:30 a.m. Saturday service also available for an additional charge.

Exceptions            Delivery to certain destinations; apartments, condominiums and seasonal vacation accommodations may require a direct signature for FedEx to release package(s).

 

Daily Order Processing and Expected Delivery

We will do our best to package your order quickly! All orders received before 12 p.m. (noon) EST, Monday-Friday will be processed for shipping that day. Any orders placed after that time will be shipped the next business day or on Monday if orders are received after beginning 1 p.m. EST Friday through Sunday. Depending on the shipping options that you have chosen, your delivery day will fall into one of the categories below. We do rely on FedEx to deliver your package(s) on-time, but cannot guarantee its’ arrival. We do not refund delivery charges if shipment does not arrive on time. 

Kitchen Collection Shipping Table

Kitchen Collection reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days of your order being placed.

 

APO FPO DPO

For APO, FPO and DPO addresses, all orders will be shipped via USPS Priority Mail Option only. Express, Overnight and Priority Overnight ship methods are currently not available. Standard delivery timeframes do not apply. The cost for shipping is based upon order amount. Certain conditions or restrictions of mailing content, preparation and handling may apply.

 

Gift Cards

Orders containing Gift Cards and no other merchandise will be shipped at no charge via USPS. Expedited Service is available (excluding APO/FPO addresses where Gift Card-only orders will be shipped via Standard Service) for a flat rate of $5.00. If a Gift Card(s) is purchased along with other items, the shipping charge related to the Gift Card(s) will be waived for Expedited Service.

 

Freight Orders

Any large B2B, special-order or bulk buys weighing more than 100 lbs. will be handled through one of our reliable freight service carriers, saving you time and money. Orders or addresses requiring lift-gate service will incur an additional fee. Please call our Customer Service department toll-free at (888) 548-2651 to request a quote. 

 

Gift Packaging

We offer gift packaging for a nominal fee of $4.99 per order. Unfortunately, some items due to size and/or weight will not eligible and will be noted on its’ product page. Items in the manufacturer’s packaging will be wrapped in silver and blue or seasonal gift wrap paper.

 

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at FedEx.com or FedEx.com/fedextrack

 

Canceling an Order

You may cancel an order at any time prior to processing at our center by calling (888) 548-2651. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

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